State Farm® Insurance Agent Billy Reese

"All I can say is Wow. I spoke to Sonja who was so polite and answered all my questions. I have encountered many agents but Sonja far exceeded my expectations. My quote was a bit more expensive, but Sonja's customer service skills are excellent"

"Sharon was very helpful and informative. She took the time to answer all my questions! Very professional and nice"

"Michele has been extremely responsive with communications and prices and service are great."

"Quick and easy every time!! Cleo was super"

"Sonja Quinonez has been my family’s agent for several years now and handles all of our insurance needs efficiently, effectively, and professionally without any delays. I highly recommend Sonja as the top agent at this firm. She always goes above and beyond to ensure our satisfaction."

"Mackenzie Was host helpful and extremely nice to deal with. I appreciated her help so muc"

"John was extremely helpful with the transaction....5 star service always"

"Fast service. We needed some paperwork done. It was completed over the phone in a few minutes. We picked up the paperwork an hour later. In and out in a few seconds."

"Had a great experience from Sharon on Medicare and what’s covered & what’s not and State Farm has great information about Medigap as well."

"I’ve beeen with State Farms for a few years but recently I canceled my car insurance with them because I wanted a cheaper insurance but decided to look into their Home Insurance at least. On Jan 14th around that time in 2025 I was going to cancel my life insurance but their agent Michele Samson convinced me to keep the life insurance and surprised me with a claim being made a few years ago on a home. She was able to give me information on the cost, date and that it was for damages but claimed she couldn’t give me any other information. But stated “ If I were you I would want to know “ I called a few times trying to get information from Michele who claimed she couldn’t give me any more information. So I reached out to my ex who at the time shared the same policy with me even though the claim was made out in my name. So my ex reached out and for some reason all of a sudden I get an email from Michele about my claim being made by another insurance company to State Farm which is suspicious that they didn’t look farther into it at the time. But what’s surprising is all of a this point I don’t feel comfortable working with a shady company who I had to pry information out of, I called Jan 21st 2025 to cancel my life insurance with them and also find out why I had such a hard time getting Michele to do her job who I was also on the phone with. She became defensive and started over talking me while I was still talking and and said “ I went above and beyond “ No you were covering your backside because I got someone else involved to make sure you were doing your job, that’s a huge difference . This woman Michele Sampson owned the fact I called a couple of times clearly showing I’m trying to gather more information but it took my ex to reach out once for you to actually help me and then have the ordacity to over talk me and claim you were going above and beyond but only after ther fact. I rather pay more to a company I can trust than shady people who won’t even own up to not doing their job to their fullest capacity. Michele Sampson was Arrogant,insensitive and put more effort in keeping me with my life insurance than helping me when I had a real issue. If my ex hasn’t gotten involved I would have never received that vital information that it was another insurance company that was involved. The picture is shown after the fact that my ex go involved and a email was sent to both of us. There are biases in that office. How is it that Michele Sampson has a Supervisor named Sonia and has known her for over 20 years. It doesn’t matter if they mess up because they all stick together. I talked to Michele’s supervisor Sonia and all she was concerned about was me keeping the policy and indirectly standing by Michele’s behavior because she’s known her for years even though she’s still learning the business. Sonia made it very clear there was no conversation and that it was out of character for Michele, basically saying she believed Michele over me. Yes because I decided to make up adding she went above and beyond. If you want a company that holds their people accountable do not go to the office of Billy Reece. Everyone seems nice when they want something people, hello. Yeah Michele seemed nice in the beginning because she wanted me to keep my life insurance but the minute an issue arose behavior changed. You really want to know what these people truly care about have an issue arise and see how they deal with it and make sure you have back up. These people are nice because of money. Do not let them fool you. The only thing they’re passionate about is their commissions people. Don’t be deceived. This is a follow up to Billy Reese’s reply. He is not sorry. I messaged him and complained about Michele and he defended her saying he knew her for a very long time, basically he belied her over me … yet again bias within these company’s who hire from within, which means theirs no accountability just false lies and public apologies."

"Michelle Sampson took the time to review all of the coverage in the policies and provided valuable feedback to my questions in regards to an auto and homeowners policy bundle. We're looking forward to a long relationship with our new insurance agency"

"Just want to say thank you to Michelle. She truly put her all into getting me the lowest quote in doing so she saved me alot. So thank you again Michelle for all your help"

"Sharon was a pleasure to work with . She explained everything so I could understand and I felt so much better about Medicare when I left. She is a Godsend ."

"Amber was a huge help in not only getting our motorhome added to our policy & filing our glass claim too. She also took the time to answer all my random questions about our policy. The entire time she was professional, friendly & even went out of her way to help me figure out the MSRP of the motorhome. I would absolutely recommend her & the team at Billy Reese’s office to anyone!"

"Amber was very helpful and professional it was a pleasure doing business with her"

"Amber provided the requested documents. Her interaction with me was very professional."

"I have had nothing but great service since switching to your agency and I'm a happy consumer. I truly believe MacKenzie is a great asset to your company. Semper-fi!!"

"My wife and I had a great experience with Michelle at Billy Reese's office. She was very knowledgeable and helpful in getting us transitioned to State farm insurance. We had been with State farm for a lot of years then went away and now we're back. We missed the one-on-one service that we used to have with our agent and now we're back to that with Michelle. Would recommend this office to anyone."

"Michele was such a big help in bundling both home and auto insurance. She took the time to go thru each policy and what was covered. She helped me compare policies as well as save money. Excellent customer service!"

"Always get wonderful friendly service Thanks so much McKenzie!!!"

"SHARON JONES is a true gem in the BILLY REESE STATEFARM Agency. She had walked the extra mile in many ways in facilitating my entry to Medicare. The depth of her knowledge is exceptional. For her patience and kindness I will always be grateful."

"Very attentive, patient, knowledgeable, courteous and it’s a pleasure working with Michelle. She was also very professional."

"We were just a phone call away! Thank you Mackenzie!"

"I had the pleasure of working with Michele with changing ins and bundling. She was so nice and so helpful."

"Amber Culp was the BIGGEST most AMAZING help ever. She was very informative and gave me more than enough insight on all the policies I had been questions about and even those I didn’t even consider prior to speaking to her. She has GREat customer service and I felt heard and a very warm feeling speaking with her. I will definitely be referring more people to state farm for business because of AMBER ❤️"