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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Michael Thompson

September 4, 2025

5  out of  5
rating by Michael Thompson
"the best......."
We responded:
"Thank you Michael!"
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Mercy Howard

August 29, 2025

5  out of  5
rating by Mercy Howard
"I have had the pleasure of working with Amber Culp throughout my time with the Billy Reese Agency. She has been patient, thorough, and always provides accurate information while following all necessary measures to meet our needs. Amber goes above and beyond to ensure we receive the best options, treating our concerns with the same care she would give to her own family. She is prompt, attentive, and consistently follows up on requests. Because of my wonderful experience, I continue to make referrals to connect others with Amber Culp!"
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christina berry

August 29, 2025

5  out of  5
rating by christina berry
"Sonja is absolutely amazing to work with, time and time again she has answered questions honestly and treats us like family. I have recommended numerous friends and neighbors to her. Everyone at Billy Reese's office are just gems to work with when it comes to covering the things that matter most!"
We responded:
"Christina, thank you for giving my team and I the opportunity to serve your insurance needs! You're a top notch customer who deserves the best from us each day! Thank you! - Billy"
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Priscilla Cannon

August 29, 2025

5  out of  5
rating by Priscilla Cannon
"Good morning thank you Michelle appreciate you helping me get a good insurance rate for my cars and my house you deserve more than five stars it was a pleasure speaking with you again thank you so much and you have a blessed day"
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Vanessa Ward

August 23, 2025

5  out of  5
rating by Vanessa Ward
"Vicky was absolutely amazing!! She went above and beyond to get me and my daughter’s coverage, and life insurance as well!! I highly recommend talking to Vicky and her crew for your insurance!! Thank you everyone for all you do and did!"
We responded:
"Thank you, Vanessa! We’re thrilled to hear Vicky went above and beyond to take care of you and your daughter. Your kind words and recommendation mean so much to our whole team!"
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Joe Elam

August 19, 2025

5  out of  5
rating by Joe Elam
"Marcus was very courtesy and concerned about my situation. He went beyond what an agent usually does. Eventhough he couldn't insure me, he gave me information about a firm that probably will insure me. He is excellent at what he does and he should be considered for a promotion. I wouldn't want anyone else to help me."
We responded:
"Thank you, Joe! We’re so glad Marcus made such a strong impression with his care and commitment, even when we couldn’t provide coverage directly. Your trust and appreciation mean a great deal—and we agree, he’s truly excellent at what he does!"
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Tina Coopes

July 30, 2025

5  out of  5
rating by Tina Coopes
"Sharon was polite and pleasant to speak with.she helped me immediately with my call and was quick to get my car insurance straightened out"
We responded:
"Thank you, Tina! We're so glad Sharon was able to assist you quickly and make the process pleasant. We appreciate you taking the time to share your experience!"
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Patrick Jacobs

July 17, 2025

5  out of  5
rating by Patrick Jacobs
"Amber was perfessional and thorough."
We responded:
"Thank you, Patrick! We're glad to hear Amber’s professionalism and thoroughness stood out. We appreciate your feedback!"
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Maria Forger

June 30, 2025

5  out of  5
rating by Maria Forger
"I need to commend Sonja Quinonez, the Office Manager of Billy Reese’s State Farm branch, for her excellent service to my father regarding his insurance needs. His scenario was not simple, and she was a tremendous help to us. Although we could acquire coverage for some of my father’s needs through State Farm, we unfortunately needed to look outside of State Farm for another aspect of coverage, and we truly did not know who or how to go about getting what we needed. Sonja was truly a godsend in this area; she went that extra mile with us and truly set us on the right path to accomplish our goals for the coverage my father needed. I can’t speak highly enough of her. She is a polished professional, knowledgeable in her field, and with genuine kindness and empathy for our situation, she did not rush us or end our meeting until she had our situation under control. I have worked in the customer service industry for many years and know that her skillset is exceptional. “Business Friendly” is a term that is used to describe the ideal for customer service rapport. Sonja Quinonez exemplifies that term and does so authentically. She is a gem, and a true asset to State Farm. We left our meeting with her feeling genuinely valued and that is why State Farm will retain our business for the coverage we were able to get. She definitely deserves more than 5 stars, but since that is the highest rating for this survey that is what we giver her. Thank YOU Sonja! We think you are AWESOME! -Maria F. and Joe O."
We responded:
"Maria and Joe, thank you so much for your thoughtful and generous words. We’re truly honored to have Sonja on our team—her care, professionalism, and dedication shine through in everything she does. It means the world to know she made such a lasting impact during a complex situation. We’re grateful for your trust and so glad you felt genuinely valued. Your kind words are the highest compliment we could receive—thank you again!"
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Yvan Maque

June 20, 2025

5  out of  5
rating by Yvan Maque
"I’ve been working with Sonja Quinonez from Billy Reese’s office for more than three years, and she is truly one of the best insurance professionals I’ve ever dealt with. She always responds quickly and handles any requests I have, whether it’s setting up a new policy or making changes to existing ones, with efficiency and care. Sonja was especially helpful when I needed to file a car insurance claim. She guided me through the process and made it smooth and stress-free. She is professional, responsive, and genuinely supportive, I highly recommend her."
We responded:
"Thank you, Yvan! We’re so grateful for your continued trust and kind words about Sonja. Her care, responsiveness, and professionalism shine in everything she does, and we're glad she’s made your experience smooth and stress-free. We truly appreciate your recommendation!"
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Theodore Jones

June 18, 2025

5  out of  5
rating by Theodore Jones
"It's always a pleasure speaking with her."
We responded:
"Thanks so much for your excellent 5 star review, Theodore! We truly appreciate you! - Billy"
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Nikoleta Steblak

June 6, 2025

5  out of  5
rating by Nikoleta Steblak
"Amber Culp was helping me today with my insurance! Very pleasant, knowledgeable and professional State Farm agent ! I had many questions and she had all the answers! Also helped me to get the best coverage I have ever had, and introduced me to new perks and possible discounts I can utilize in the future. Big thank you !"
We responded:
"Thank you, Nikoleta! We're so glad Amber was able to guide you through everything and help you find the best coverage. Her knowledge and care really shine—we appreciate your thoughtful feedback!"
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Jesse Seibert

June 2, 2025

5  out of  5
rating by Jesse Seibert
"Sonja has been paramount in helping me get everything insured. After an absolutely terrible experience with Geico, Sonja helped me switch all of my policies (auto, renters, motorcycle, etc.) to State Farm while also providing better rates! She also clearly explained the differences between types of life insurance and helped set my wife and I up for the future with our life insurance! Sonja has made herself incredibly available to us and her knowledge around insurance is enough to keep me from searching other insurance companies again! She is a pleasure to deal with and will help you not only find the plan that matches your budget, but will also help plan for the future! Give them a call and ask for Sonja!"
We responded:
"Thank you, Jesse! We’re so glad Sonja was able to help you switch over and set you and your wife up for the future. Her dedication and expertise are what we strive for every day. Your kind words mean the world—welcome to the State Farm family!"
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Natalie Abram

May 30, 2025

5  out of  5
rating by Natalie Abram
"She listened to my concerns, consulted and shared with me my best opinions."
We responded:
"Thank you, Natalie! We’re so glad our team member took the time to listen and find the best options for you. Your feedback means a lot!"
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Susan Stallings

May 30, 2025

5  out of  5
rating by Susan Stallings
"Worked with Sonja who has made the process of purchasing insurance so easy. When changes have been needed, she is always responsive and gets me what I need quickly. I would recommend Sonja to everyone that I meet."
We responded:
"Thank you, Susan! We’re so glad Sonja has made things easy and smooth for you. Your recommendation means the world to us!"
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Kevin Comegys

May 30, 2025

5  out of  5
rating by Kevin Comegys
"Amber was amazing"
We responded:
"Thank you, Kevin! We’re so glad to hear that Amber was amazing—she’s always here to help!"
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Michele Bonsignore

May 9, 2025

5  out of  5
rating by Michele Bonsignore
"Amber has been wonderful helping me & my family navigate our home and Auto insurance. She helped us get discounts with many different programs. I couldn't be happier with her knowledge and outstanding customer service."
We responded:
"Thank you Michele! We're thrilled to hear how helpful Amber has been with your home and auto insurance. Her knowledge and dedication to great service make all the difference. We appreciate your kind words!"
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Ruth Kauffman

April 25, 2025

5  out of  5
rating by Ruth Kauffman
"Amber Culp is the best insurance agent I have worked with . We used USAA for years and she was able to help us find far better rates for car insurance, short term disability, and home owners insurance. We are saving hundreds a month. Her communication and friendliness made this an enjoyable and smooth process. I have already referred a couple of friends to her."
We responded:
"Thank you, Ruth! We're so glad Amber was able to help you save and make the process smooth and enjoyable. Your referrals mean the world to us—welcome to the State Farm family!"
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Stephen Kirkpatrick

April 16, 2025

5  out of  5
rating by Stephen Kirkpatrick
"Sonja Quinonez is a pleasure to work with. She understood exactly what my insurance need was and addressed it promptly and timely. Very thorough from start to completion. Thank you!!!"
We responded:
"Thank you, Stephen! We're so glad to hear Sonja took great care of you and made the process smooth from start to finish. We appreciate your kind words!"
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Lenell Laws

April 14, 2025

5  out of  5
rating by Lenell Laws
"All I can say is Wow. I spoke to Sonja who was so polite and answered all my questions. I have encountered many agents but Sonja far exceeded my expectations. My quote was a bit more expensive, but Sonja's customer service skills are excellent"
We responded:
"Thank you, Lenell! We're so glad Sonja left such a great impression—she truly cares about helping each person."
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Kathy Andrews

April 10, 2025

5  out of  5
rating by Kathy Andrews
"Sharon was very helpful and informative. She took the time to answer all my questions! Very professional and nice"
We responded:
"Thank you Kathy!"
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Jacob Digges

April 10, 2025

5  out of  5
rating by Jacob Digges
"Michele has been extremely responsive with communications and prices and service are great."
We responded:
"Thanks so much, Jacob! We’re glad Michele’s responsiveness and service stood out—she’s always here to help. We appreciate your support!"
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Gary Church

April 10, 2025

5  out of  5
rating by Gary Church
"Quick and easy every time!! Cleo was super"
We responded:
"Thanks, Gary! We love hearing that Cleo made things quick and easy—she definitely brings a great deal to our team!"
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Bina Daniel

April 9, 2025

5  out of  5
rating by Bina Daniel
"Sonja Quinonez has been my family’s agent for several years now and handles all of our insurance needs efficiently, effectively, and professionally without any delays. I highly recommend Sonja as the top agent at this firm. She always goes above and beyond to ensure our satisfaction."
We responded:
"Thank you, Bina! We’re so grateful for your continued trust in Sonja. She’s truly dedicated to her customers, and we’re lucky to have her on our team. Your recommendation means so much!"
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Melissa

March 31, 2025

5  out of  5
rating by Melissa
"Mackenzie Was host helpful and extremely nice to deal with. I appreciated her help so muc"
We responded:
"Thank you, Melissa! We’re so glad Mackenzie was helpful and kind—she always aims to make things easy and pleasant. We appreciate your kind words!"